I started BLC in 2016 after spending over two decades working for Fortune 500 insurance companies but also small start-ups. My passion continues to be customer facing and improving the communication that sometimes fails between a buyer and the service provider. The insurance industry doesn't have a great reputation. It happens for a number of reasons, but most of us have either felt or heard of terrible customer service scenarios. I try to apply sound customer strategy and systems to improve the business relationship.
Bruce Karlsson Lees
Senior sales and operations leader with experience grounded in years spent managing the profitability, brand awareness, customer relationship development, vendor management, performance management, internal staff development and risk management strategy for commercial insurance companies. Significant knowledge of all aspects of workers compensation, property and casualty insurance claims, and risk mitigation as a result of 23+ years spent in the insurance industry.